SPEAKERS

At Tokopedia, he is responsible in managing Operations, establishing partnership with key stakeholders, BPOs & Technology providers, and drive the innovation in the areas of CX and Customer Interactions & Engagement.

RUDY DALIMUNTHE

VP of Customer Excellence,

Tokopedia

Indonesia

Syafri is driven by passions to translate complex business questions to quantifiable solutions by leveraging various analytical tools & quantitative techniques tailored to the problems.

SYAFRI BAHAR

VP Data Science,

Gojek

Indonesia

Dr Dewi is a scientist, an academician and an active member in several energy consortium forums. She has also been recognised with several awards, including GE Electric's as one of Inspired Woman in STEM.

Prof. Dr-Eng. Eniya Listiani Dewi

Deputy Chairperson for Technology of Information, Energy and Material,

BPPT

Indonesia

At Grab, Ridzki focuses on dealing with government relations, as well as leading initiatives and partnerships for security and social impact alongside a strategic role to build a digital ecosystem that will provide the best service for customers in Indonesia.

Ridzki Kramadibrata

President,

Grab

Indonesia

She possesses over 20 years of experience in Telecommunication, Media & Technology with broad local & global experience in Managed Services, Cloud, IP Planning, Marketing, Project Management of Partnership & Alliance

SRI SAFITRI

Project Director of CX Transformation,

Telekom Indonesia

Indonesia

Sergey Kizyan is the CTO at Intetics Inc. He is an advocate of tech innovations and dives into all details of tech trends. Mr. Kizyan is the author of the “People oriented management” book. He’s listed among top authors on CodeProject.

Sergey Kizyan

CTO,

Intetics Inc.

United States

Her current role involves designing the customer experience in every customer journey through related touchpoint, implementing, assuring, and oversee all omni channels, both online and offline, for multiple stake holders.

CUT NOOSY

Country Head of Customer Experience,

Grab

Indonesia

Carina has worked for all brands within Volkswagen Group in Sweden, including Volkswagen PC, Audi, SEAT, SKODA, & Porsche among others. With 15+ years of experience in measuring customer satisfaction, she’s now facing how to develop and implement VoC via AI.

Carina Ahlberg

Head of Customer Experience,

Volkswagen Group

Sweden

Francel's career has taken her through almost 25 years of study, research, teaching, and administration. She was also recently awarded as one of the Top 10 Women in Cyber Security in the Philippines.

LCol Francel Margareth Taborlupa

IS Officer,

National Task Force, National Incidence Command, Emergency Operations Center

Philippines

With 10+ years of E-commerce experience, Nick is highly customer-oriented and obsessed with CX. Nick is widely known as a strategic thinker driven by delivering real value to the world and implementing sustainable solutions to complex problems.

Nick Dop

Strategic Customer Experience (CX),

Bukalapak

Indonesia

Skilled in Analytics, Design Thinking, Big Data, and Digital strategy execution, he is a strong product, program and project management professional with a Master of Science (M.Sc.) focused in Computer Engineering.

KASPAR SITUMORANG

Executive Vice President,

PT Bank Rakyat

Indonesia

Gustavo currently works in creating meaningful user segmentations at large scale. These segmentations are used to improve the experience of users.

Gustavo Pereira

Senior Data Scientist,

Spotify

Sweden

With a will to drive organizations to make better decisions, faster, across levels and functions, he possesses 10+ years of exposure in business, government and technology.

JUAN INTAN KANGGRAWAN

Head of Data Analytics,

Jakarta Smart City

Indonesia

With 18+ years of experience in Life & Health Insurance operations and lean business process transformation, Pranjal is instrumental in driving customer centric processes reengineering, RPA and digitization.

Pranjal Mishra

Customer Claims Experience,

Allianz

Indonesia

Winnie Talosig currently work as a Technology Director at Coca Cola Beverages. She is fueled by ethusiam, enjoy collaboration and loves technology.

WINNIE TALOSIG REBANCOS

Information Technology Director,

Coca-Cola Beverages

Philippines

He has a demonstrated history of working in the government administration industry. He's also skilled in Analytical Skills, Customer Service, Government, Business Development, and Strategic Planning.

SETIAJI

West Java ICT Agency,

Jakarta Provincial Government

Indonesia

He possesses over 23 years of telecom-industry experience and has over 14 years of International experience in most diverse countries namely Tanzania, Afghanistan, Maldives Myanmar and Indonesia.

PHILIP JOSEPH

Senior Vice President Customer Experience,

Indosat Ooredoo

Indonesia

Millie Gillon has a wealth of knowledge about innovation and strategy, and combines this with the use of data and design thinking to reshape the client experience and innovation.

MILLIE GILLON

Global Head of Client Experience, MD,

Standard Chartered

Singapore

Andy Chun is a leading AI pioneer and global visionary with over three decades of innovation experience in a range of industries, including insurance, finance, health, transportation, education and government.

ANDY CHUN

Regional Director/VP/Technology Innovation,

Prudential Corporation Insurance Asia/Computer Society

Hong Kong

Dr Adam Chee has more than 20 years of health informatics, digital health, innovation, technologies and business experience.

DR ADAM CHEE

Institute of System Science (ISS), National University of Singapore (NUS),

Chief, Smart Health Leadership Centre

Singapore

He has 30+ years of experience in technology and strategy advisory services in Asia, US and Europe advising many Fortune 500 companies on enterprise digital transformation across multiple generations of technology evolution.