•   SINGAPORE

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Leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.

Source: customerthink.com

PRIORITIZING & INTEGRATING CX INTO EVERY BUSINESS

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this Jakarta edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

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The safety of our AI community is a top priority

In light of the health safety recommendations by governments across the world, World AI Show - KL will be hosted for CIOs, Heads of AI and global experts as a virtual online event, in lieu of an in-person event. We look forward to bringing together our ecosystem of tech leaders in this new virtual format to learn, connect and collaborate together. Stay tuned for more details to come.

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Insightful
Sessions

Hear from global CX, Marketing & Tech experts on the best practices to CX an integral part of any business and create experiences for a customer in a fast-moving digital world! It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

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Technology
Use-cases

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys. Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

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Product
Showcase

The show features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

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Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields. Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and Businesses.

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Private Consultation
Rooms

Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

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Private Networking
Rooms

Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms. Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-COVID19 world.

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We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go

Axis Communications

SPEAKERS

At Tokopedia, he is responsible in managing Operations, establishing partnership with key stakeholders, BPOs & Technology providers, and drive the innovation in the areas of CX and Customer Interactions & Engagement.

RUDY DALIMUNTHE

VP of Customer Excellence,

Tokopedia

Indonesia

Syafri is driven by passions to translate complex business questions to quantifiable solutions by leveraging various analytical tools & quantitative techniques tailored to the problems.

SYAFRI BAHAR

VP Data Science,

Gojek

Indonesia

Dr Dewi is a scientist, an academician and an active member in several energy consortium forums. She has also been recognised with several awards, including GE Electric's as one of Inspired Woman in STEM.

Prof. Dr-Eng. Eniya Listiani Dewi

Deputy Chairperson for Technology of Information, Energy and Material,

BPPT

Indonesia

At Grab, Ridzki focuses on dealing with government relations, as well as leading initiatives and partnerships for security and social impact alongside a strategic role to build a digital ecosystem that will provide the best service for customers in Indonesia.

Ridzki Kramadibrata

President,

Grab

Indonesia

She possesses over 20 years of experience in Telecommunication, Media & Technology with broad local & global experience in Managed Services, Cloud, IP Planning, Marketing, Project Management of Partnership & Alliance

SRI SAFITRI

Project Director of CX Transformation,

Telekom Indonesia

Indonesia

Sergey Kizyan is the CTO at Intetics Inc. He is an advocate of tech innovations and dives into all details of tech trends. Mr. Kizyan is the author of the “People oriented management” book. He’s listed among top authors on CodeProject.

Sergey Kizyan

CTO,

Intetics Inc.

United States

Her current role involves designing the customer experience in every customer journey through related touchpoint, implementing, assuring, and oversee all omni channels, both online and offline, for multiple stake holders.

CUT NOOSY

Country Head of Customer Experience,

Grab

Indonesia

Carina has worked for all brands within Volkswagen Group in Sweden, including Volkswagen PC, Audi, SEAT, SKODA, & Porsche among others. With 15+ years of experience in measuring customer satisfaction, she’s now facing how to develop and implement VoC via AI.

Carina Ahlberg

Head of Customer Experience,

Volkswagen Group

Sweden

discussion topics

From Innovation to CX Transformation: Effective Future-proof CX Strategies

Overcoming Business Challenges & Pain Points Around CX in the "new normal"

The latest in CX Automation, AI and the state-of-art technologies

Leveraging Voice of the Customer (VoC) to drive NPS

Exploring the CX - EX link

Omni-channel customer engagement strategies

CX & Social Media

Harnessing Big Data & Analytics for enhancing the customer experience

Aligning Organisational KPIs with Customer Experience Strategy for Business Growth and driving ROI

Personalisation at core of CX Strategy

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Very impressed with the level of knowledge of the speakers, and the audience.

Huawei Technologies

advisory board members

Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.

MEDIA SHOWCASE AND COVERAGE

  • 15M+

    GENERAL MEDIA

  • 18M+

    TARGETED MEDIA

  • 200K+

    TWITTER

  • 150K+

    LINKEDIN

  • 100K+

    DIRECT EMAIL

WHO ATTENDS WORLD CX SUMMIT?

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CONNECTING

BUSINESS WITH

OPPORTUNITIES

ORGANISER

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 6 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.